About Off Grid Stoves and More
***WE ARE RELOCATING TO TEXAS WHERE THE ECONOMY AND PATRIOTISM IS STRONG AND PROTECTED! WE ARE OFFERING EXTRA SAVINGS DURING THESE TIMES AND ASK YOU TO EMAIL US FOR YOUR NEEDS WHILE WE ARE ON THE ROAD TO REDDER PASTURES. WE APPRECIATE YOUR PATRONAGE
We specialize in supplying products that help assist towards Off Grid and Outdoor Living. Off Grid Stoves and More is a christian family owned and operated business located in The Great State Of TEXAS.
We have been in the Hearth and Retail business for over 30 years (1989) and work hard to
offer competitive pricing by limiting our overhead in order to pass on greater savings to our
We strive to offer a minimum 10% discount on everything we sell, but most items are 15-40% off suggested Retail.
If we find another price out there below ours, we will normally adjust ours accordingly to meet or beat it to stay competitive. If you do not see what you need on our site, give us a call. We are constantly building our site and adding products daily for your convenience. We are here to help. Our family has been Installing Products for over 25 years and can help with your Installation information needs. Please contact us with any questions regarding our products.
WE PURCHASED LUCKY'S DISTRIBUTING INVENTORY AND ARE NOW THE NATIONAL PARTS DISTRIBUTOR FOR RIKA / AUSTROFLAMM FOR ALL WOOD & PELLET STOVE PARTS.
OUR CONTACT INFORMATION:
Our operating hours..... Sunday - Friday 9am - 6pm / Closed Saturdays
BY TELEPHONE Toll Free (800)-348-1021 * After hours leave message and we will get back with you ASAP.
BY EMAIL: firstname.lastname@example.org
Emails are answered during business hours. Emails submitted after business hours will be answered the next day.
Off Grid Stoves and More
750 East US Hwy 80
Suite 200, box 628
Forney Texas 75126
------------------------------------------------ NEW EAST TEXAS SHOWROOM OPENING SOON -------------------------------------------------
Most orders will be shipped within 24-48 hrs. of receipt, although it may take up to 3 business days to ship some orders, depending on factors such as how busy the distributors are at any given time, etc. As we ship large quantities of merchandise daily, occasionally an item you order may have run out. As stock is replenished daily, any item that is not on hand usually will be back in stock as quick as manufaturer allows. In this situation you may experience a brief delay in shipping your order, but all orders generally ship within 3 business days (Saturday and Sunday excluded). In the event that we cannot fulfill your order within that time, we will notify you.
Every order is equally important to us, and we ship every order out just as quickly as we can. However, if you must have your merchandise by a certain date, we suggest you place the order early enough to avoid disappointment if your merchandise does not arrive on time. We do not accept returns of shipments because they did not arrive by a certain date.
All shipping costs are calculated at the time of ordering product. We ship by UPS / FedEx/ Common Freight Carrier & U.S. Postal Service.
Freight Delivery must be accessible to standard common carrier.
Please allow us to ship to a commercial address if possible.
Call or email to provide us with your shipping address and whether a forklift and/or loading dock is available. We can generally provide a delivery quote within a day or less.
DAMAGED SHIPMENTS: Over 99% of our shipments arrive to the customer safe and sound. However occasionally items in a shipment are damaged in transit. All merchandise is carefully inspected prior to shipping, and professionally packed using high strength corrugated boxes and appropriate fill materials and wood crating for heavier items. All cartons are LTL shipper UPS approved. Damages to goods in shipment are beyond our control. The signed bill of lading acknowledges receipt of goods in good condition by the carrier other than any notations you make at time of signing.
When freight carrier picks up merchandise, our responsibility ceases and all loss or damage must be recovered from the carrier by filing a freight claim.
When you receive a freight shipment check both the freight and the bill of lading for any shortage or damage. Note any discrepancy on all copies of the delivery slips and have the driver initial before signing for shipment.
You will then have to notify the carrier's claim department as soon as possible.
PLEASE INSPECT ALL SHIPMENTS CAREFULLY BEFORE SIGNING FOR DELIVERY! BY FAILING TO DO SO, PRODUCT COULD BE DELAYED IN BEING REPLACED BY SHIPPING COVERAGE OF CARRIER. AGAIN, INSPECT BEFORE SIGNING!
All products sold by Off Grid Stoves and More are covered by the Manufacturer's Warranty, Off Grid Stoves and More does not further warrant the product.
CANADA SHIPMENTS: Canadian customers-please read this section before placing your order.
**SHIPPING METHOD**: We now ship to Canada via both UPS and the postal service. Extra charges may apply if your items are large in size (swords, etc). Insurance is included in the shipping amount. IMPORTANT: WHEN SHIPPING VIA THE POSTAL SERVICE, WE MAY BE ABLE TO SHIP YOUR ORDER FOR LESS THAN THE PRICE YOU RECEIVE AT CHECK OUT, IF YOUR ORDER WILL FIT INTO A FLAT RATE BOX. FOR EXAMPLE, 1-4 SMALL POCKET KNIVES WILL SHIP IN A SMALL FLAT RATE BOX FOR ONLY (PRICE VARIES). WE HAVE ACCESS TO OTHER LARGER FLAT RATE BOXES AS WELL. IF WE ARE ABLE TO SHIP FOR LESS WE WILL ADJUST THE SHIPPING COSTS DOWNWARD BEFORE YOUR CREDIT CARD IS CHARGED.
**CUSTOMS & BROKERAGE FEES, ETC** Some of the items we sell may not be allowed into Canada. If you order goods to be shipped to an address in Canada, in effect you have become an importer. It is the responsibility of all importers to know whether or not the merchandise they order is allowed to be imported by their country's customs regulations. If you are in doubt about the legality of the items you want to order, we suggest you contact Canada customs and make the appropriate inquiries before placing your order. We are not responsible for any items that do not clear or are seized by Canadian customs, and no refunds or allowances will be made. Of course, any import duties, etc. levied by Canada are payable by you at time of delivery and are your responsibility as well. Also, there is a U.P.S. brokerage fee which is collected by U.P.S. at time of delivery. This fee is for U.P.S. acting as the customs broker for your shipment. The minimum brokerage fee is $10.00, however it could be more depending on the value of the shipment. This applies to U.P.S. shipments only, there is no brokerage fee levied on postal shipments. Please contact us by telephone or email should you have any questions regarding this.
PAYMENT METHODS:We accept - Visa, Mastercard, Discover, PayPal, *ACH (*RECOMMENDED FOR NO FEES)
CREDIT CARDS ARE NOT ACCEPTED FOR ORDERS BEING SHIPPED OUTSIDE THE U.S.A. & CANADA. PayPal Only.
Refund, Returns and Cancellation Policies: We cannot offer both a return policy and sell at the low, low prices we offer. Since most shoppers are looking for the best price, ALL SALES ARE CONSIDERED FINAL AT THE TIME OF SHIPMENT. In the event of receipt of damaged or defective items, please notify us within 48 hours of delivery by email to - email@example.com
For information on items damaged in transit, please see "Shipping Information" section for procedure to follow.
In the case of defective items or wrong items shipped, etc., any merchandise returned to us must be accompanied by a return authorization number. This number will be furnished to you at the time the return is authorized, and must be on the address label or prominently marked on the box. ANY MERCHANDISE RETURNED TO US WITHOUT A RA# WILL BE REFUSED AND RETURNED TO THE SHIPPER AT THEIR EXPENSE. Please note that defective items returned to us will be exchanged for another of the exact same item. We are unable to exchange defective items for different items, unless the item returned is no longer availabl
FREQUENTLY ASKED QUESTIONS:
-WHEN WILL MY ORDER SHIP? For order status inquiries, please email us firstname.lastname@example.org and you will receive a prompt reply. Be sure to put your order number in your inquiry so that we can locate it in our system, and put "order status" in your email title.
-DO YOU OFFER CATALOGS? We get a lot of requests for printed catalogs, but due to rapidly changing inventory we do not offer a printed catalog, as they would be obsolete before we got them back from the printer. All orders are taken from the web site only.
--IS THERE A MINIMUM ORDER? NONE
-DO YOU SHIP COD? All orders are shipped Prepaid only.
-CAN I ORDER BY TELEPHONE? Of course! Our telephone lines Toll Free (800) 348-1021 / from 9AM until 6PM Central time, Monday-Friday / Sunday by email email@example.com. One of our friendly customer service representatives will be happy to assist you with your telephone order during those hours. For faster and more efficient service please have a list of the item numbers and quantity of the items you would like to order available when you call in your order if available.
PLEASE NOTE WE DO NOT ACCEPT PERSONAL CHECKS UNDER ANY CIRCUMSTANCES. PERSONAL CHECKS SENT IN WILL BE RETURNED TO THE SENDER UNCASHED.
We strongly suggest you do NOT SEND CASH THROUGH THE MAIL! We are not responsible for the loss of any cash sent through the mail.
WHY DON'T YOU ACCEPT PAYPAL ON SOME ITEMS YOU SELL? Although Paypal offers an excellent service for the online shopper, they have strict policies against the use of their service to sell some items that we carry. Some items like Knives and Swords etc.
-WHAT IS THE MINIMUM AGE TO ORDER? Due to state laws, we do not sell to anyone under 18 years of age. New customers will have their first order shipped "ADULT SIGNATURE REQUIRED" in order to insure that products are not shipped to minors.
-IS THE ITEM I WANT TO ORDER LEGAL IN MY STATE OR CITY? While every item we sell is legal to own in our home state, some of the items that we sell are illegal to possess in certain states, so we will not ship any item to an area where we know it to be prohibited. We try to list the ownership restrictions if any, in the descriptions of each items. If you order a prohibited item, we will contact you by email to let you know and see what you want to do about the balance of your order. However, laws change frequently and there are literally hundreds of state and local jurisdictions throughout the U.S. all with varying laws. So ultimately, it is your responsibility, not ours, to determine if the items you want to order are legal to own in your location. If you are in doubt, check your local laws before ordering.
-CAN ORDERS BE PICKED UP INSTEAD OF SHIPPED? Orders may be picked up at our distribution facilities in the Dallas Texas and other Oregon Locations. Please note that the same order processing times of 24-48 hours apply to pickup orders. If you would like to pick up your order, please notify the representative when placing order.
RELEASE, ASSUMPTION OF RISK, WAIVER OF LIABILITY AND INDEMNITY AGREEMENT: By purchasing any item sold by Off Grid Stoves and More, the buyer expressly warrants that he/she is in compliance with all applicable Federal, State, and Local laws and regulations regarding the purchase, ownership, and use of the item. It shall be the buyer's responsibility to comply with all Federal, State and Local laws governing the sale of any items listed, illustrated or sold. The buyer expressly agrees to indemnify and hold harmless Off Grid Stoves and More for all claims resulting directly or indirectly from the purchase, ownership, or use of the item in violation of applicable Federal, State, and Local laws or regulations. Buyer further warrants that he/she is 18 years of age or older, and understands that some items sold by Off Grid Stoves and More are dangerous if misused. Buyer expressly agrees to idemnify and hold harmless Off Grid Stoves and More for injuries which may result from use of products sold by us.